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It is the responsibility of every guest to read and abide by these terms and conditions, including:
It is further the responsibility of every guest to abide by the following ‘Guest Conditions’.
Bookings can be taken for select apartments up to 12 months from arrival date only, unless otherwise specified by the property owner or a property managing agent. We are unable to guarantee stays beyond this period.
All accommodation must be paid for in advance of occupation. Payments can be made online via your booking channel or via the PAXSAFE web site, by Visa, MasterCard, Amex, Diners Club or PayPal. Your booking site may charge you a booking fee, and the PAXSAFE site charges a Card processing fee of 1.9% + 2% for all Visa & MasterCard transactions involving a currency exchange (i.e. USD to AUD. This is the industry standard for these fees.
Accommodation up to 9 months requires full payment and can be booked online. Accommodation from 9 months + is charged calendar monthly & part thereof. Guests must submit a tenancy application to the property owner for stays over 9 months. Paxsafe will assist with this.
4.1 Cancellation by Guest: A booking cancellation made more than 28 days prior to the guest’s arrival date shall be treated as follows:
4.1.1) 50% refund
4.1.2 ) the property will be advertised for booking (at the booked rate or lesser figure as agreed by the guest),
4.1.3) if the property is subsequently re-booked then a sum equal to the new booking amount less the amount already refunded in 1. above shall be paid to the original guest,
4.1.4) where re-letting is achieved a cancellation administration fee of $165 will be charged to the original guest.
4.2 ) Cancellation by Guest: A cancellation made on or less than 28 days prior to the guest’s arrival date shall be treated as follows:
4.2.1) no refund,
4.2.2) the property will be re-advertised for booking (at the booked rate or lesser figure as agreed by the guest),
4.2.3) if the property is subsequently re-booked then a sum equal to the new booking amount less an administration fee of $165 shall be provided to the original guest.
4.3) Cancellation by Supplier: PAXSAFE reserves the right to cancel any booking before or during your stay. PAXSAFE Sydney will endeavor to find alternative accommodation to the value of the original booking where possible or provide a full refund on any outstanding nights. PAXSAFE Sydney takes no responsibility for any further costs incurred due to cancellation by PAXSAFE.
4.4) Cancellation by Supplier: The above, 4.3, does not apply to a guest not abiding by the guest responsibilities set out in this document, and or the House Rules set out on the property profile lodged with your booking channel.
4.5) Transfer of a booking: More than 28 days prior to a guests arrival date they shall be able to transfer their booking once only to another period. If the new dates fall in another booking season than the guests shall be liable for any difference between the rates. An administration fee of $165 applies to this transfer.
4.6) Any transfer is at the discretion of PAXSAFE.
4.7) Guests are strongly advised to take out travel insurance at time of booking to cover them against any loss that may occur because of changed circumstance.
Where your booking channel is not holding a security deposit amount equal to the PAXSAFE security deposit amount for your property, having been paid by you against your booking then a credit card authorization (a signed credit card imprint or electronic equivalent) will be taken by PAXSAFE as security or $1000 cash bond is to be provided to cover telephone charges, any breakages, and additional services as required by the guest. Charges will be applied to the security deposit/credit card to cover these costs where warranted, after your departure. Please note: Keys cannot be handed over without a sufficient security deposit being paid via your booking channel and or via PAXSAFE directly.
6.1) Check-in time is from 2 pm, check-out time is by 10:00 am. If you require a late check-out, you must contact our reservations office at least 24 hours in advance. Late check out times cannot be guaranteed; however, we will do our best to satisfy your request.
6.2) Keys can be collected from our office or our representative, or alternatively we can arrange to have you met at the property on arrival, however this service may not be available at certain times and a charge will apply for this service. Guests are required to complete our Pre-Arrival-Checkin prior to arrival, without exception. This is to ensure that there is someone available to serve you. PAXSAFE takes no responsibility for waiting times when checking in.
6.3) PAXSAFE may be acting solely as a booking agent for certain properties. In these instances we will provide you with the appropriate arrival/departure information. PAXSAFE Sydney takes no responsibility for the actions of the accommodation provider.
It is the responsibility of every guest to read and abide by these terms and conditions. It is further the responsibility of every guest to abide by the following ‘Guest Conditions’.
7.1) Unless reported at the start of a guests stay the most recent guest will be held responsible for any breakages and/or damage to the property and its contents.
7.2) Loss or theft of any item is also the responsibility of the guest. This includes the loss or damage of keys, security passes and car park remotes. Any expense will be passed onto the guest.
7.3) It is the responsibility of all guests to report any issue with the property in which they reside. This includes any disturbance, damage, loss or any possible criminal matter. After hours contact numbers can be obtained by calling +61 8 70794968.
7.4) Guests are required to show due care and ensure that doors & windows are locked at all times when not in use.
7.5) Guests should be aware that in most situations there will be neighbours who permanently reside in the building and/or local area. Guests are required to respect the right of every person to have quite enjoyment of their property.
7.6) Guests are required to behave in a sensible manner and to keep any noise to a low level between the hours of 11:30 pm and 6:30 am every night of the year.
7.7) Guests are expected to keep the property at a level of cleanliness that could be considered acceptable to an average person. Any unnecessary damage resulting from poor cleanliness will be the responsibility of the guest and charges will apply.
7.8) Guests are expected to leave the property in a condition that would be considered acceptable to an average person. If cleaners are required to make additional charges these will be passed onto guests.
7.9) PAXSAFE reserves the right to deny occupancy to any guest at any time before or during their stay. No full or part refund will be provided unless agreed to in writing by PAXSAFE.
7.10) PAXSAFE reserves the right to
7.10) PAXSAFE charges a $150 hourly rate for administration and workload resulting from guests not abiding by the above conditions. This rate is set in our schedule of fees and will be provided upon request.
7.11) PAXSAFE is under no responsibility to contact a guest before lodging any charges, however we will typically endeavor to do so.
7.12) PAXSAFE is under no responsibility to make charges within a set time frame, however we will typically endeavor to finalise any charges within 30 days of departure.
7.13) “Pets” are not allowed.
7.14) The number of tenants must not exceed the maximum number allowed, as shown on the booking form provided by the guest. If a property is reported to be overloaded the tenants will be asked to vacate with no refund made.
7.15) All properties are privately owned. Please respect the owner’s property and do not remove furniture or move furniture around. Do not move items from property to property.
7.16) We will describe the premises, position and furnishings to the best of our ability and in good faith. No responsibility or refunds for alleged misrepresentation can be accepted.
7.17) Guests must take all garbage to the appropriate bins on departure.
7.18) It is the responsibility of all guests to read all information provided when checking into an apartment.
7.19) All apartments are non-smoking.
7.20) Apartments are to be used for the sole purpose of accommodation. Parties, gatherings, meetings, photographic shoots, commercial use or any other non-accommodation use is strictly forbidden.
7.21) Should any of the above responsibilities not be adhered to, additional charges will apply.
7.22) By checking/ticking the box in the “Pre-Arrival-Check-In” system of PAXSAFE I confirm that I understand PAXSAFE Terms and Conditions including PAXSAFE, “Guest Conditions”, “Privacy Policy” and “Online Review Guidelines and Legal Costs”.
PAXSAFE is unable to process bookings unless this section is complete.
In no event shall PAXSAFE its affiliates or any of the respective directors , officers, employees, agents or content or service providers be liable for any indirect, special, incidental, consequential, exemplary or punitive damages arising from or directly or indirectly related to the use of or the inability to use, the PAXSAFE site or the content, property, materials and functions related thereto, including, without limitations, loss of revenue, or anticipated profits, or lost business, data or sales, or cost of substitute property or services, even if PAXSAFE or its representative or some of the above limitations may not apply to you. In no event shall the total liability of PAXSAFE to you for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms of your use of these sites and property related thereto exceed, in the aggregate, $100.
We highly value feedback from our guests as it helps us improve our services. However, we expect reviews to be fair and honest. To maintain the integrity of all online review systems, the following guidelines apply to PAXSAFE guests:
Reviews should accurately reflect the guest’s experience during their stay with us. Misleading or dishonest reviews are not permitted.
Reviews must be respectful and not contain offensive, defamatory, or harmful content. We encourage constructive feedback.
In the event of any disputes or concerns during your stay, please reach out to our customer support team, and we will work to resolve the issue promptly and professionally.
If a guest violates these guidelines by posting unfair, illegal, or damaging reviews, the guest accepts and agrees to bear any and all legal costs, including but not limited to attorney fees, at the sole professional discretion of PAXSAFE, incurred by our company in seeking legal recourse to protect our reputation and seek compensation for any damages incurred as a result of such reviews. Additionally, the guest shall provide PAXSAFE with an indemnity against their legal costs in connection with Clause 4.
The guest grants PAXSAFE enduring authority to instigate the removal of reviews that violate these guidelines from any third-party platform where such reviews have been posted.
By using our services and providing reviews, you agree to abide by these guidelines and accept responsibility for any legal costs as described in Clause 4. We reserve the right to remove reviews that violate these guidelines or take legal action if necessary.
Please be aware of the following PRIVACY POLICY when choosing to let or stay with PAXSAFE.
This Privacy Statement explains in general terms how Paxsafe protects the privacy of your personal information under the Australian National Privacy Principles, which are world leading in their consumer protections. It will apply to any personal information you provide to us in the course of your dealings with us.
This Privacy Policy will also apply to any information about you that is provided to us by someone else such as a booking or travel agent.
This Privacy Policy does not apply to employee records, which are generally exempt from the legislation.
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, we may collect details such as your name, address, flight and other travel details, credit/debit card number and expiry date, billing address, telephone numbers, loyalty program membership details and health issues relevant to your accommodation arrangements. As we are required by law to obtain your consent to the collection of “sensitive information” we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Statement, unless you tell us otherwise.
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or e-mail), visit our web site or when you have contact with us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example:
from people making accommodation bookings on your behalf;
from other service providers who collect information on our behalf; and
from market research companies contracted by us to obtain information so that we may improve and market our products and services.
We generally collect your personal information for the following purposes: to process your accommodation arrangements and other transactions; and to conduct marketing activities and market research.
Some of the personal information we collect will be essential for us to be able to accurately identify who is using the service. Other types of personal information we collect will help us to profile who is using our services and what their interests are.Disclosure of personal information to third parties. We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services, other accommodation providers, property owners (landlords), property managing agents, data processing companies (including operators of global distribution systems and payment clearing houses) for the purpose for which the information was collected or for related purposes, for example, to complete a transaction on your behalf or provide you with a service that you requested.
We may also disclose your personal information to various law enforcement agencies and governments around the world for security purposes.
Your information will also be shared between related companies in the PAXSAFE Group where necessary to fulfil our purposes.
We engage third party contractors to perform services for us, which involves the contractor handling personal information we hold. For example, to:
Provide electronic funds transfer services, credit card account processing and related services; and
assist with obtaining payment from creditors.
In these situations, we will prohibit the third-party contractor from using personal information about you except for the specific purpose for which we supply it.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life, health or property, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
If you apply or register your interest for a position with PAXSAFE Sydney we may collect your personal information including your name, CV and contact details. We sometimes engage service providers to assist us in the recruitment process, including recruitment agencies and recruitment website operators. Where we do this, we may exchange your personal information with those service providers, who may be located outside Australia. In some cases, those service providers may collect your personal information directly and retain it for their own purposes, so you should ensure that you are aware of their privacy policies. We may also exchange your personal information with any referees nominated by you. Some of the personal information we request during the recruitment process we are required to collect under workplace and security laws. If we are unable to collect your personal information, we may not be able to consider you for employment with PAXSAFE.
Access to and correction of information we hold about you
We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception under the National Privacy Principles.
We may recover from you our reasonable costs of supplying you with access to this information.
Your request to provide access to this information will be dealt with in a reasonable time.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
We will take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-of-date please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
We may transfer to people in foreign countries any of your personal information to fulfil the purposes set out in this Privacy Statement, for example: to our offices overseas; to data processors (including operators of global booking systems and software as a service providers like but not limited to Charge Automation); and real estate agents, serviced apartments, hotels and other accommodation providers.
In most cases the transfer will be necessary for the performance of our contract with you or for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests. Please let us know if you have any objections to such transfers.
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.
PAXSAFE Pty Ltd: Suite 505, 39 East Esplanade Many NSW 2095 AUSTRALIA or FACSIMILE +61 2 8030 9101.
We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on this web site, so please visit periodically to ensure that you have our most current privacy statement.
In this privacy statement, “we”, “us” and “PAXSAFE” means PAXSAFE Pty Limited ACN 619065673.